Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase,unfortunately we can't offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the samecondition that you received it. It must also be in the original packaging.


Several types of goods are exempt from being returned. Perishable goodssuch as food, flowers, newspapers or magazines cannot be returned. We alsodo not accept products that are intimate or sanitary goods, hazardousmaterials, or flammable liquids or gases.


Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items


To complete your return, we require a receipt or proof of purchase.


Please do not send your purchase back to the manufacturer.


There are certain situations where only partial refunds are granted (ifapplicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl recordthat has been opened
Any item not in its original condition, is damaged or missing parts forreasons not due to our error
Any item that is returned more than 30 days after delivery


Refunds (if applicable)
Once your return is received and inspected, we will send you an email tonotify you that we have received your returned item. We will also notifyyou of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit willautomatically be applied to your credit card or original method of payment,within a certain amount of days.


Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before yourrefund is officially posted.
Next contact your bank. There is often some processing time before a refundis posted.
If you've done all of this and you still have not received your refund yet,please contact us at hello@kakaofriendsstore.com.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannotbe refunded.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need toexchange it for the same item, send us an email athello@kakaofriendsstore.com and send your item to: KAKAO IX UK LTD, WeWorkc/o Kakao IX UK LTD, 1 Primrose Street , London, EC2A 2EX, United Kingdom.


Gifts
If the item was marked as a gift when purchased and shipped directly toyou, you'll receive a gift credit for the value of your return. Once thereturned item is received, a gift certificate will be mailed to you.


If the item wasn't marked as a gift when purchased, or the gift giver hadthe order shipped to themselves to give to you later, we will send a refundto the gift giver and he will find out about your return.


Shipping
To return your product, you should mail your product to: KAKAO IX UK LTD,WeWork c/o Kakao IX UK LTD, 1 Primrose Street , London, EC2A 2EX, UnitedKingdom


You will be responsible for paying for your own shipping costs forreturning your item. Shipping costs are non-refundable. If you receive arefund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchangedproduct to reach you, may vary.


If you are shipping an item over £30, you should consider using atrackable shipping service or purchasing shipping insurance. We don'tguarantee that we will receive your returned item.